In most circumstances we use Royal Mail or a courier for all deliveries. Deliveries may require a signature. We can deliver to your work / another address, simply enter a convenient delivery address when placing your order online.
Free Delivery: For orders over £75 UK standard delivery is FREE
Speedy dispatch: Most of our orders are dispatched the same day. When goods are in stock and we receive your order by 1pm, we always aim to dispatch your order the same day. In any case and wherever possible we will deliver your order within 2-5 working days. If we cannot ship your order within this time scale we will e-mail you with an expected delivery date.
Post and Packing Options:
Standard Delivery (default option) – Parcels are dispatched 1st class or 2nd class /standard parcel, depending upon weight.
Express UK – Your order will be dispatched the same day using a next day Special Delivery service if your order is placed before 1pm. After 1pm your order may be dispatched the same day or the following day. We do always try to get express orders out the same day even if placed after 1pm as far as we can.
NB: During the Coronavirus situation ‘express’ deliveries may not arrive next day due to Post Office / Royal Mail restrictions beyond our control.
If for some reason, your item (s) are out of stock we will email you with a estimated delivery date as soon as possible.
Please note: ‘Express UK’ ensures the USE of a Special Delivery Service, normally via Royal Mail but does not guarantee a next day delivery due to circumstances beyond our control, such as postal strikes or foul weather.
What to do if your delivery is late: Please check with your household members, neighbours and places where the postman may have left your parcel as we find most ‘late’ deliveries are usually somewhere nearby. If you are unable to locate your delivery please e-mail us or call us on 015394 33826.
Post & Packing Charges:
Free UK standard delivery for orders £75 and over.
Standard Delivery: For orders over £75 UK standard delivery is FREE. Its £2.99 for most other items and £4.99 for heavier parcels.
Express UK – £6.99. Postage is always quoted at checkout before your payment is taken.
Christmas Deliveries and Returns
We can dispatch items as usual until 2pm Fri 2oth Dec 2019 using our standard UK service via Royal Mail and if Royal Mail is ontime they should reach you for Christmas, however we do recommend our ‘express UK’ Service, from the 18th Dec if your item is needed for Christmas.
No orders are dispatched on Christmas day, Boxing day, New Years day or Saturdays and Sundays.
We do our very best to ensure your parcels arrive in time for Christmas, choosing ‘Express UK’ ensures we use a Royal Mail special delivery service, but sometimes due to adverse weather for example parcels may be delayed.
We have extended our terms for Christmas returns. Items bought as Christmas presents, from 1st November 2019 that need to be returned to us should to be back with us no later than the 7th January 2020.
International and European orders are dispatched via ‘ Royal Mail International Signed For’.
Within Europe we deliver to: Belgium, Denmark, Finland, France, Germany, Ireland (Eire), Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden. The delivery charge to Europe is £15.99.
For USA and Canada the delivery charge is £24.99.
Please select your country from drop down box in the delivery address section, when completing your order, and the delivery charge will be displayed. (If the charge is not displayed please ‘contact us’ so we may arrange payment via a separate link).
Easy Exchanges & Returns:
Should you not be entirely satisfied with your goods we are happy to exchange or refund your purchase provided the items returned have not been worn, washed or damaged and are in the original packaging. Return your unused item to us within 15 days from the date you receive the goods, for a replacement or refund & include the following information:
REASON FOR RETURN
EXCHANGE / REFUND REQUIREMENTS
Please use registered (signed for) post or a guaranteed delivery service for all returns. Swim the Lakes are not responsible for return packages that do not reach us. All refunds will be given as soon as possible, usually a refund transaction onto the card used for purchasing. At the very latest we will refund your money within 30 days of the original purchase. Under certain circumstances we may refund the return postage, if the goods are faulty. In all other cases the customer will be expected to pay the return cost.
Complaints & Faulty Goods:
We will provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those the consumer ordered. We will give all refunds as soon as possible. In some circumstance we may have to wait for third party confirmation that the goods are indeed faulty (in the event of a return of a faulty item that needs to be assessed by the manufacturer.) Complaints will be dealt with fairly, confidentially and swiftly. We will acknowledge the complaint within 3 working days and provide a likely time-scale for resolving the dispute. We will keep you informed of what action we are taking.
Returns should be sent with your order number, contact details and other relevant info to:
Swim the Lakes
2 Compston Road
Our full terms and conditions are here:
Swim Trips & Courses Terms and Conditions
Website and On-line Shop Terms and Conditions