Puffin Swim Cap

In most circumstances, we use Royal Mail Tracked for our deliveries, occasionally we use a courier or regular Royal Mail post.

STANDARD – This service, selected at checkout, typically takes between 2-4 working days for delivery (excludes weekends and bank holidays).
EXPRESS Postage – This service typically takes 1 working day, but can take 2. (please place your order by 1pm). This service cannot be left in a safe place.
INTERNATIONAL Postage inc ROI – This service typically takes 3-5 working days to Europe and 5-7 working days worldwide, however both can take longer. You may need to pay customs charges in your country before delivery.

Customers in Ireland may need to pay customs charges to the Irish Revenue before their parcel is delivered. ‘An Post’ collect customs charges and cannot deliver your items until these charges have been paid. Please look out for your notification from An Post via post/SMS/email.

Delivery Information
* We will send an email upon dispatch. Please check your junk folder if you don’t see it.
* We are unable to pass any messages on to your local postman.
* Requests to leave parcels in unsecured locations are done entirely at your own risk.
* Please take care to enter the correct delivery address as we may be unable to rectify any mistakes.
* We are unable to split orders/deliveries, If any one item in an order is not available from stock we would usually despatch your order once all the items are available from stock to send as one parcel.
* No orders are dispatched on Christmas Day, Boxing Day, New Years Day, Saturdays & Sundays and Bank holidays.

Post & Packing Charges:

Free UK standard delivery for orders £75 and over.

Standard Mainland UK Delivery: For orders under £75, delivery is £2.99 – £3.99 for most items.

Express UK – £7.99. Postage is always quoted at checkout before your payment is taken.

ROI – The delivery charge to Ireland is £3.99 – £13.99 depending on parcel size and weight.

International Delivery – Within Europe, we deliver to Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden. The delivery charge to Europe is £8.99 – £15.99 depending on parcel size and weight.

Please select your country from the drop-down box in the delivery address section, when completing your order, and the delivery charge will be displayed. (If the charge is not displayed please ‘contact us’ so we may arrange payment via a separate link).

LATE PARCEL?

It is very rare that parcels are lost, however, they can be delayed due to issues out of our control including adverse weather, high volume internet shopping times, and pandemics. If you do not receive your order within 7 working days of your dispatch confirmation email please check the Royal Mail tracking supplied to you via email at dispatch, if you do not have a Royal Mail tracking notification notify us and we will investigate.
Parcels to ROI and NI are taking considerably longer than normal, please allow 15 working days.

Christmas 2023 Deliveries 

If your item is needed for Christmas and you choose:

• STANDARD postage ( Royal Mail Tracked 48) – Please order before 10am Monday 18th December.
• EXPRESS postage (Royal Mail Tracked 24) – Please order before 1pm Wed 20th December.
• We will do our best to pack and dispatch your order. Best Wishes. StL team.

For full Delivery and Returns information including how to return your item, please click the link.