Deliveries are usually via Royal Mail, occasionally we use a courier. If no-one is able to receive your delivery or if it is too big for your letterbox, a card will be posted through your letterbox with instructions. We regret we are unable to pass any messages onto your postman.
STANDARD Postage typically takes between 3-5 working days after dispatch for delivery, excluding weekends and public holidays.
Delivery can take longer during busy posting times. We will send an email upon dispatch of your order.
EXPRESS Postage uses RM Special Delivery and typically takes 1 working day but can take 2, excluding weekends and public holidays. Your order should be placed by 1 pm for same-day dispatch. This service requires a signature and cannot be left in a safe place. We will send an email on dispatch of your order.
INTERNATIONAL Postage typically takes 15 working days, after dispatch. Please select your country from the drop-down box in the delivery address section, when completing your order and the delivery charge will be displayed. We will send an email upon dispatch of your order.
It is very rare that parcels are lost however, they can be delayed due to issues out of our control including adverse weather, busy postal times and pandemics.
VOUCHERS are emailed to your email address provided. 🙂
Customers have 28 days to return items for a refund/exchange. Returned items must be unused and in pristine condition. Many Thanks.
Full delivery & returns information can be found here: https://www.swimthelakes.co.uk/delivery-returns/
Christmas 2020 Deliveries
We can dispatch orders as usual until 2 pm Mon 21st Dec 2020 using our standard UK service via Royal Mail, however, if your item is needed for Christmas we recommend our ‘express UK’ Service from the 18th Dec 2020.
We do our very best to ensure your parcels arrive in time for Christmas, choosing ‘Express UK’ ensures we use a Royal Mail special delivery service, but due to circumstances beyond our control parcels may still be delayed.
We have extended our terms for Christmas returns. Items bought as Christmas presents, from 1st November 2020 that are to be returned to us must be back with us no later than the 8th January 2021.