CUSTOMER TESTIMONIALS

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Great service from Therry at the Swim The Lakes, I used the wetsuit fitting service advertised, Therry took the time to find the best fitting suit and showed me the best way to get in & out even providing gloves to protect the suit, NO upselling and I received a free swim cap with my purchase, will be back next time I’m lucky enough to be in such a great location. Keith Lewis.

Thank you Andrea for providing such a great service. Brian M.

Just to let you know that kit purchased from your kind self is working extremely well. The ‘reaction’ suit in size medium has also been great. I would have gone for the ML if had not been for your guidance so much appreciated. All the best. Graham

Thank you all for an excellent event. I very much enjoyed the swim, and really benefited from the great advice. All the best, Steve Nellist . Wetsuit Try-on Event

Windermere One Way – Hello Pete and Andrea – Just getting in touch to thank you for your support and guidance for the Windermere One Way – I really enjoyed it, and not least because my hands and feet kept warm throughout – a very worthwhile purchase! Thank you.

My noisy ‘support crew’ was on hand from various vantage points and I managed to walk up the ramp in one piece. There is no doubt that Swim the Lakes has kept me motivated and confident in my ability to achieve – despite my age – 2nd ‘old lady in category’ !!! Look forward to swimming with you all again soon.
Best wishes to you all, Ali Johnston

I had a wet suit fitted on Saturday and purchased a lovely new BlueSeventy wet suit from you. What a great service you offer, informative, friendly and fun! I knew my previous wet suits didn’t quite fit but I didn’t realise how badly! Christened suit at Epic Events 3.8k the following day and knocked 2 mins of PB and toasty warm as well. Even made a new swimming buddie while in the shop.
Thank you . Kristina.

Warm feet, thank you.
Hi, I just wanted to say thanks. I came into your shop on Saturday and bought some thermal swim caps and a pair of thermal socks. I went swimming today and the swim cap and socks were amazing. No brain freeze or cold feet, I’m looking forward to many more lake swims this year now. Many Thanks, Rhona

Just to let you know that I did pop in on Saturday and I am now the proud owner of a Blue Seventy Fusion wetsuit. I’m very pleased with my purchase.
I just wanted to drop you a line to say that Terri was absolutely brilliant. Despite the fact she was very busy, she was attentive, knowledgeable and very helpful. Please pass on my thanks to her.
I’ll be in need of one or two accessories over the coming months so I’ll be visiting the shop again soon. All the best, Ian .

Big thanks to Pete and the Swim the Lakes crew! Not sure what we’d do without your shop when we need kit for open water swimming!! 🙂 Rachel Kearns 24 Sept

Lovely customer service. Nice people that are very knowledgeable. My thermal gloves, hat and boots totally do the job. Great advice. Helen Harvey Nov 2016 Thermal Gloves, Hat and Boots.

Received my 1st order from STLs, all sizing spot on, thanks for your assistance.
Happy swimming, Simon. Swimming Gloves, Hats & Socks

Thank you for the quick service of my purchase. Thanks, Gina

Hi Pete. Just wanted to say thanks again for yesterday. I had a great morning and really enjoyed it for my first experience of open water swimming. Wasn’t as bad as i though either lol…..despite the cold. Hope to see you soon on another course. Thanks Sarah Intro to Open Water Swimming

Best thing I have done for a long time Vanessa. Intro to OWS

Hi, Just wanted to say how much I enjoyed the intro to open water swimming on Aug 16th. It was so helpful and inspiring, and I found your approach friendly/fun but also professional and reassuring. It was a fun group too!
I went to Buttermere a few days later and had a great swim. Am planning to swim its length soon.
I’m sure I will be back… Cheers Kate.

Pete & Andrea, Just a note to thank you both for a great experience on the wild swim this morning. I was looking forward to it from the day I booked it but nothing in my experience had prepared me for how different it was; exhilarating, a feeling of freedom and tranquility but most of all such great fun. If I had been at all nervous your briefings, advice and guidance throughout would have put my mind at rest. You are both thoroughly professional and genuine people.

Looking forward to booking something with you next year. Thanks again. Paul

Hi Pete & Andrea Thanks for a brilliant day on the Easedale Swim on Thursday 14th and for Pete’s patience as he accompanied me on my leisurely circuit of the Tarn! My excuse was the view was too beautiful to have my head under water! Catering for all abilities it allowed my Mum ,Sister, Daughter, Nephew and myself to enjoy the perfect day. It was a day we’ll never forget! Beth. Ease into Easedale Wild Swim

Thank you so much guys for a beautifully awesome weekend, Ellie Alexander. Utterly Buttermere Swim Weekend 2014

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Thank you Pete for your help today …. it was just what I wanted…good honest advice. I am thrilled with my wetsuit and boots and will keep in touch..cheers Jenny Marsh Dec 2015

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Dear Andrea, Many thanks! I am pleased to be able to tell you that the socks have just arrived safe and sound. I have yet to try them out, but all looks good. I’m grateful to you for keeping me informed about the (ultimately very short) delay in delivery. Best wishes, Leona. Warm Swim Socks

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The socks arrived today, that was great service, thank you very much. Thanks again Andrea. Kind Regards, Ann. Blue Seventy Swim socks

Thank you so much for a speedy delivery. They came yesterday and now they are about to go in the car ready for my trip to West Wales! Dee.

Thanks to Andrea for the help, advice and fitting of the wetsuit today! Great knowledge and really helpful tips when trying and buying the blueseventy fusion. A great service from start to finish. I am really excited about trying out my first open water swim! Thanks again. Caz, Newcastle up Tyne BlueSeventy Wetsuits

Thanks for the efficient service, received the items this morning. Elaine.

Thank you. Sounds Ideal! Jane BlueSeventy Swim Socks

All arrived in order. I would just like to thank you for the excellent service you provided. Going the extra mile for the customer (me) is very much appreciated. Cheers , Phil Mens BlueSeventy Fusion Wetsuit

Thank you for excellent service. Regards Barbara Fitch

Just wanted to say thanks for all your help with the wet suit. I successfully did the great north mile swim last Sunday and the suit was fabulous. I am on such a high and can’t wait for the next challenge. Thanks ever so much to you both. 🙂 🙂 Gail. BlueSeventy Womens Sprint Wetsuit

I shall return to “Head to the Hills”. Thanks for your help. Brian D .

brilliant day today now sitting in front of fire with a cold beer. Many thanks Pete, Andrea and Claire hope to see you again. Warm! regards, Harold. Introduction to open water Swimming

Just a quick email to say a big thank you for a great day out on Saturday – not only did I learn loads but I also had fun along the way !! and you even planned some amazing weather !! Alison Walker One Day Navigation ‘Head to the Hills and Back again‘.

Thanks for the good customer service. Oliver. April 2013 BlueSeventy swim Gloves

Dear Head to the hills, Thank You for such a simple and prompt service. Very much appreciated. Many thanks, Tim Walker. Dec 2012 Swim socks

Thank you so much for prompt and very helpful service. Gloves were a perfect fit – you were spot on. Hat was also good – but may need balaclava style next – very cold bit under my chin! Thanks again. Nov 2012. Gloves for swimming

Hi Andrea, Parcel has arrived safely today. Excellent service thank you. Best regards, Trevor. Oct 2012

Believe it or not but i really enjoyed Monday! Looking forward to the 16th. Thanks for organising! Caroline. Aug 2012. Buttermere Recce Swim and Goggle Test.

Dear Andrea and Pete, Just a short note to say thank you for the super Poets` Punt swim to-day. The breezy conditions made it very exciting. Once again it was very enjoyable. Best wishes, Mike Farrimond. Lake District Wild Swim: The Poets Punt Aug 2012

I appreciate your prompt response. This is VERY professional of you and your company thus a perfect example of superb customer service. I have read many great reviews about head to the hills and they were ALL absolutely right-you/your company is great.

I insist that you PLEASE forward this email to the company CEO or your boss for it is my wish to let them know how great you have been to your customers and how much I appreciate your service. For my future shopping,if available, I will be purchasing from your company. Best, Esmina von Habsburg . July 2012

Fantastic service, my wetsuit has already arrived, many, many thanks, you are wonderful. With all best wishes, Trish. June 2012 Swimming wetsuits

Many thanks to you and Peter. Hope to see you at a Head to the Hills event soon; Sept at Buttermere if not before. Regards Robin Niblock. June 2012 Head to the Hills Events

Just wanted to say thanks Pete for supporting our event in the Parish Centre earlier in the day, especially when you guys had so much on anyway. Liz Davey. Windermere Reflections

Many thanks for these – they arrived safely and I’m delighted with them. Kind regards, Carol Osborne. Feb 12 3mm Gloves for swimming

Thanks for keeping me so well informed. Great customer service ! Kind regards, Alastair. Feb 2012

Thank you very much indeed for your helpfulness, the excellent service and your good wishes.
Norman. Jan 2012.

Many thanks, everything has arrived now. Prompt friendly service much appreciated. Regards, Neil Dewey. Dec 2011.

Thank you for your speedy delivery of my order. J Kirkham. Oct 2011.

Thank you for organising an exchange. Best regards Lisa. Oct 2011.

Thank you so much for the refund and for all your help. Ruth Oct 2011

Thanks once again for your excellent response. Andrew Hirons. September 2011.

Hi, i received my hat this morning thank you, excellent service, i look forward to dealing with your company again. Best wishes R. Smith. Sept 2011.

Hey that was fast – impressed, Happy customer. Pauline Wright. August 2011

Jacket arrived yesterday, perfect fit thanks so much ! Clare Taylor April 2011.

Just to say a big thank you parcel arrived Thursday all safe and sound. Julie Harland. March 2011.

Thanks Andrea, for your excellent service! Much appreciated. Best regards, Chris Harvey. March 2011.

Received today with thanks. Best Regards, Russell. March 2011.

Thanks for your prompt reply which indicates an excellent service being provided to customers. Expect more orders.
Regards, Andrew Hirons. Feb 2011

Hi Andrea, That’s really kind of you thank you. Thank You very much. Linda Feb 2011.

Very pleased with your prompt dispatch. Thank you. Heather Feb 2011.

Hello Andrea, Thank you very much for your trouble. Best wishes, Anthea. Feb 2011.

Thanks very much Andrea – great customer service! Mair. Feb 2011

Hi Andrea, Thanks for the shoes and the very good service . Cheers, Bill Ingram Jan 2011.

Parcel turned up today. I’m well pleased, Thank you. Tina Saddington Jan 2011.

Appreciate your service and humour ! I’ll shop again ! Stephen. Jan 2011.

Hi Andrea, Jenna has received her present so thank you for an excellent service : ) Jan 2011.

Just wanted to let you know that the rucksack arrived last week, I was really pleased that it got here in plenty of time for Christmas. Please pass my thanks on to Pete who very kindly tracked the elusive Jirishanca down and organised it’s delivery to me straight from the supplier; one very pleased customer: really really good service. And on Christmas day one very pleased – and surprised I hope – husband! Best wishes for a very merry Christmas and a successful 2011. Laura Stevens OMM Jirishanca Rucksack

Dear Mr Kelly, Thank you for your reply and especially for upgrading the postage, it is very kind of you. Head to the Hills staff have been so helpful on the two occasions I have purchased from you – I will pass the word around. Kind regards, R Pinnell Dec 2010.

Absolutely excellent service. Many thanks! K Grigg Dec 2010

Many thanks. As they say………”I’ll be back”! With every good wish, Alan. Dec 2010

Dear Pete, Thanks very much for your excellent service. Happy Christmas, Peter Ward. Dec 2010

Thank you! It worked this time. I’m very satisfied with your service – fast answers and fast problem solving 🙂 Kind regards, Amelie. Sweden. Dec 2010.

It arrived today. It looks excellent. Thank you very much, Ruth Thompson. Nov 2010.

I have received my boots they are LOVELY and worth the wait. Thank you very much Andrea. All the best, Julie. Nov 2010

Am very appreciative of the boots and hope to order further items in the future. Many thanks and good wishes to you and your staff. Carol Kirsch Nov 2010.

Hello Pete, Thank you for all your help, the service you gave me was 1st class!!! thank’s again, Paul. Nov 2010.

Just wanted to thank you for the friendly and rapid service. Regards Luisa. Oct 2010.

Many thanx for everything, Shall keep your details and will hopefully do business with you in the future. Chris, Oct 2010

Superb and many thanks! Cheers, Bob. Sept 2010.

Many thanks. Delighted by your excellent service! M Zacman. August 2010

Thank you so much – received this morning. M Wilson August 2010.

Shoes received and are excellent. Next day delivery to Shetland, I’m impressed. Great service. Many Thanks, Neil Sandison.August 2010.

Thank you for prompt and efficient service. Sincerely, Nicholas Kennedy. France. July 10.

…the service we received from your company is second to none. kindest regards, Morag. May 2010

Thank-you Head-to-the -Hills! The boots arrived today! Anne Myers May 2010

items arrived today. What service. Best regards, Bryan Walker May 2010

Thank you for your confirmation and for the quick service. Most appreciated. Kind regards, G. Foster May 2010

Thanks, your after sales service has been great!. F.Teven, April 2010.

Thanks for the refund, quick delivery and overall fantastic service. Cheers John.

Thanks so much. That is such good service. Elaine. April 2010.

That was quick, thanks. I’ll be in touch when this pair has worn out! H. March 2010.

Thanks for all your efforts. Jackie. March 2010.

Magic, many thanks. john. March 2010.

Thats a really fast delivery. Thank you, Craig. March 2010.

…they are great and I’m looking forward to trying them out. Many thanks for all your trouble. Regards, Ann. March 2010.

awesome!! thanks so much! Matt, Feb 2010.

All received OK. Many thanks for the next day delivery, appreciated. Regards Phil Roberts. Feb 2010.

Thank you very much. Your service is great! Regards, Sonia. Feb 2010
Many thanks again for the excellent service! Helen (a very satisfied customer). Jan 2010.

Many thanks – the parcel arrived today and the trousers are great – a much better fit than all the ones I’ve had before. Kind regards, Helen. Jan 2010

Hi Guys, Thanks for your extra prompt service, the goods arrived this morning Sat. Many Thanks and keep up ,the good work. Bob. Jan 2010.

Good Morning: The parcel arrived in this mornings post at 08:30, Thank you for the wonderful service. You can’t moan about our postal service when they leave you at 4pm and arrive in Norfolk the following morning, excellent, Thank you very much. Mark Featherstone. Jan 2010.

Hi Andrea, Thankyou for your reply – it made me smile! I too have hard-working hands! Thank you again for your prompt, efficient and personal service. Regards M O’Sullivan Jan 2010

Firstly thanks for the prompt response to my on-line order – it arrived the day after dispatch. I wore it today on the beach at Formby in biting winds and it was brilliantly warm. Maria O’Sullivan. Jan 2010.

Hi, Thanks for processing the order so quickly. Thanks and regards. Lucy. Dec 2009

Hi, just thought I’d let you know I received my order in this mornings post now that truly is a fantastic service. I put the order in yesterday am and it arrives from Ambleside 24 hours later. Brilliant. Many thanks. C Weaver. Dec 09.

Hi, Arrived today – brilliant service – thanks 🙂 Debbie Sabin. Nov 09.

Hi Andrea, many thanks for the update and efficient service. regards, Gerard. Nov 09.

Dear Pete, Thank you so very much, I have now received the replacement products, and just wanted to thank you for excellent service and good quality products! Kind regards, Mari. Nov 09.

Thank you. I received the order today and am most impressed with your service. S Streete. Oct 2009.

Just want to comment on the excellent service I have recently experienced from yourselves. I really appreciate the timely refund to my credit card. I would certainly not hesitate to order from you again! thank you, Helen Chasey. Oct 09

Hello Pete, Congratulations on your first- class service, the jacket arrived this morning. With many Thanks, Brian Rogers. Sept 09.

Hi Pete, Received the rucksack in plenty of time. Thanks for your great service. Regards Sally.Sept 09.

excellent prompt service.thanks.will use again. W K Carle. August 09.

I have received my order and am delighted with it. Many thanks for excellent service. Kind regards, Ann Whiffin. July 09

They arrived next day as promised. Thank you for your efficiency. I hope I have the chance to shop with you again. Best wishes, Margaret Satchell March 09

Thanks Andrea. This is another excellent product and very good value. All the best, Rawdon. March 09.

hello. item received this afternoon, hope to do business again. many thanks james. March 09.

Thank you for being so helpful. Best wishes, Inge Dane. Feb 09.

Hi Pete, Many thanks for the refund, and for your kind gesture too. It’s a pleasure to do business with Head to the Hills! Cheers, Alison Feb 09

I recieved my order this morning (Friday) having ordered it wednesday eve. great service, thank you. nice to do business with you. Liz, February 09.

Just made use of your on line shopping with an OMM bumbag, ordered Monday Night and received this morning. Excellent service and communication throughout the transaction. Cheers, Stu. Feb 09.

Thanks v much for refund and personal message. Much appreciated. Tinker Stoddart, Feb 09.

Hi, This is just to say that the item has arrived safely today. Thanks for the helpful and prompt service. Annie Davies Jan 09.

I would like to take this opportunity to thank you all for a very fast and excellent customer service. I have already recommended you to
various family members, and will not hesitate in recommending you to other friends and family in the future.
Once again, many thanks for an excellent customer service. All the very best for the new year. Kindest regards, John Barraclough. December 08

Thanks for a great customer service. I look forward to dealing with you in the future. All the best for the new year. John. Decembler 08.
Many thanks for your efficiency, Stuart Trickey December 08

Thanks for your prompt service. Paul. December 08

Dear Andrea, Just a quick note to thank you once again for your help Many thanks, Chris Acaster November 08.

Order received today – impressed by the quality and value of the items. I’ll be back. Many thanks. All the best, Rawdon Corbett. Nov 08.

Hi Pete, Thanks for the prompt service. We hope to see you again next September when we are in Ambleside for our annual week in the Lakes. Regards JML Johns. Nov 08.

Thank you for your very prompt, friendly service. Diolch Rhiain. October 08.

Thanks for dispatching my order so quickly, the boots are really comfortable, just what I needed. R.A.Court. October 08.

Great , thank you. I will definately be ordering again from you soon. Kind Regards Dean. October 08.

Thank you for the great service that I have received so far, the trousers are brilliant and arrived next day. M Daglish, October 08.

Thank you once again for being so prompt. I am still looking for something else on your site. Lynda Sept 08

Thanks for your help … I will look at this site first in future and recommend it to anyone else. Regards, Brian. August 08.

Dear Aidan, thankyou for your speedy delivery and reply. Lynda August 08

Hi Andrea,
I received the Large in the post today and it’s absolutely perfect! Thank you so much for your help and your time in sorting this out for me – excellent service and much appreciated! Best Regards, Lisa. Aug 08.

Hi, Many thanks for our order received safely today. Thank you for your prompt and efficient service. We are thrilled. Regards, James Archer August 08

Brilliant service! Just wanted to say thanks for the brilliant service. Arrived so quickly and are exactly what I wanted. Alison, August 08.

Morning Adam, Just to let you know that the OMM jacket arrived safe and sound today. Looking forward to trying it out Thanks for your help. I’ll keep an eye on your web page when I need some other gear. Cheers, Richard. July 08.

That’s great – thank you for dealing with this so promptly. Heather Barnfield. July 08

Thank you very much. I must say the service from HTTH has been excellent (efficient and hassle-free) and I’ll be recommending you guys to friends. Thank you. Marco. July 08

Boots received today – very prompt and efficient service, thank you. Many regards, Richard. May 08.

Hi Pete, Rec’d rucksack today. Many thanks for such efficient service. Kind regards, Ravi. April 08.

Hi There, Excellent service, super fast delivery, products fantastic, i will definately shop again.Many Thanks Karen Fowler April 08

Dear jess & andrea. Have received my jacket and it fits perfectly. Thankyou both for all your help. Regards,Cath. May 08.
Dear Andrea, Thanks for letting me know my order has been dispatched. I should get it in time! Thank you also for your very friendly and helpful service. It’s nice to feel like a person and not a number! B Bowles April 08.

Thank you for your prompt service. Regard A Stanton. March 08

Thanks for your super-fast response Jess. We look forward to receiving the rucksack. Sue. 18 Jan 08

Thanks for the updates, Great to be kept informed. Iain. Jan 08

Very quick service, thank you!L Shakespeare. Dec 07

Many thanks for great customer service in terms of keeping us informed – well worth the wait, 3rd pair bought ! Cheers; D Horner Nov 07
Hi, Andrea I’ve already recommended you to some friends, as I think your customer service has been superb; Thanks once again, Regards Vicky. Oct 07.

Thank you very much for all your kind help Beatrice. Oct 07.

Item arrived safely.Thanks for the prompt service. Elizabeth Clatworthy. Sept 07.
Hi Andrea, Thank you so much for all your help. The service has been amazing and you have been an absolute pleasure to deal with. I would definitely come back to you for future products. Thanks again. Many thanks, Lucy. Sept 07.

Dear Andrea, It was indeed a pleasure to do business with Head to the Hills. You even sent me an e mail saying that it had just been packed and was on it’s way to the post office. It arrived next morning. I will certainly use your web Site again and will indeed recommend it to my friends in the local club. Regards, Joy Scott. 19 Aug 07.

Andrea & Pete Congratulations on the launch of your new web site HeadtotheHills.co.uk, Best Wishes Lisa. 8th Aug 07

CUSTOMER TESTIMONIALS

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